It is our priority to provide guests with an unforgettable holiday experience.

 

To ensure all of our guests are comfortable and enjoy their stay, the following policies have been established.

We cannot accept bookings for groups or special events such as weddings, stag or bachelorette parties. graduations, retirements, etc.

Upon reservation, guests agree to the following:  

 

Important Information

We ask one of the guests for each booking to show a valid driver's license at check-in. 

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Seasonal Rates and Minimum Stays

For 2023, High season extends from May 15 to Sept 11 2023, inclusive. Mid season extends from April 1 to May 14 2022 and from Sept 12 to Nov 12 2023.  A 2-night minimum stay is always required.

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Cancellation Policy

All reservations require full payment at time of reservation. Guests may cancel free of charge up to 24 hours after their booking is confirmed, provided their stay is 30 days away. In this case, please call us at 1(833)222-0081 and the full amount will be returned.

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We do not offer refunds for cancellations in mid and high season. However, in the case of serious illness or other personal crisis we are prepared to offer a full credit for any future stay within one year, provided the cancellation is at least 72 hours in advance of your intended stay.  Also, if we do manage to rebook your room, and a credit is not feasible for you, then we will gladly offer a refund. Please understand that we are a very small business but we want to do the best for our guests.  We are sorry but we cannot offer refunds due to weather events or smoky skies.

 

Check-In/Check-Out

Check in is between 3:00pm and 6:00pm. Check out is strictly 11:00am (to allow for room cleaning) If your arrival is after 6 pm, there will be a letter for you on the front door with instructions on how to enter the property and find your room. All the rooms have door codes, so a key is not necessary. If you know you will be late, a call would be appreciated if possible. Please, no arrivals after 11 pm.

If, at the time of check-in, for whatever reason, we cannot provide the suite that you have booked, we will substitute the best available suite. If this is an upgrade, there will be no extra charge. If it is a cheaper suite, we will refund the difference.

 

Capacity for early check-in or late check-out, is very limited. If you arrive early, you can leave your bags at Reception. Wine can be stored in our cool wine cellar.

 

Quiet Hours

Quiet hours are from 10:00pm – 9:00am. Please respect our other guests and your hosts. 

 

Visitors

Please, no visitors or unregistered guests are allowed after 10 pm.  As a courtesy, please let us know if any friends or family are visiting you. 

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Pets

Our family includes 2 dogs (Blue Heelers) and we do accept dogs up to 20 kg, but a maximum of one per couple, and only in the Pernand Suite. Pets are not allowed in the other suites. There is a one time $50 surcharge for the extra cleaning required at the end of the stay. Dogs are to be leashed while on the property and are not allowed in the pool or dining area. Please consult our Pet Policy. Thank you for your cooperation.

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Occupancy

The suites are intended and priced for 2-person occupancy. Any additional occupant requires our approval, including children over age 12, and will incur a $100 per day surcharge.

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Parking: Complimentary parking is provided for each room reservation. 

 

Non-smoking: All rooms and the entire property are non-smoking (it is after all a wooden building!).

 

Guest Room Access

During check-in, guests will be provided a door code specific to their stay (last 4 digits of your cell number). A room key is not needed for access to our suites, except for the upper suite, Chandon, which has a private outdoor stair..

 

Damage to Suite Property

We understand that accidents happen but some things will incur a charge. 

 

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